FAQ

Crowds Now is an innovative and disruptive marketing platform that connects everyday people with brands, venues, film sets, events and businesses that need real human presence. You get paid to show up and be part of something real. No special skills required. No experience needed. Just you, turning up and getting paid for it.

Zero. Nothing. Not a cent. Signing up as talent is completely free and always will be. You create your profile, complete your attributes, set your availability and start finding paid opportunities. The only thing it will cost you is the effort to show up.

None. Maybe bring basic hygiene and the ability to read and follow instructions, but no professional skills, qualifications or industry experience are required. Because every job is different, there is genuinely something available for everyone.

Yes. You must be 18 or over to register and participate. Verification will require a passport or driver's licence, or equivalent government-recognised photo ID. Your passport is also what will allow you to apply for jobs in other countries alongside a valid working visa. Please review the Terms and Conditions for full detail on international eligibility.

Yes. Crowds Now is an app-based platform, so you will need a smartphone to find jobs, check in, complete briefs and get paid. If you have made it to this FAQ page, you are already most of the way there.

Crowds Now is currently live in Australia and is rolling out sequentially across New Zealand, the USA, the UK, Canada and APAC. Your passport and a valid working visa will be required for international job applications. Check the app for current availability in your region.

Yes, provided you have a valid visa that permits you to work in Australia or the relevant country. It is your responsibility to ensure you are legally entitled to accept paid work in the jurisdiction where the job is located. Crowds Now does not provide visa advice.

Yes. Crowds Now is available on both the Apple App Store and Google Play Store.

Yes. A portrait photo and a full-length photo are both required. These are not modelling shots. You must be fully clothed. No other people, animals, filters or objects in the frame. This is not a dating app. Your photos are used purely to verify your identity and give organisations a visual reference when selecting talent for their brief.

No. We verify that you are who you say you are, and that the person showing up to a job is the same person who registered. Your identification data is used for verification only and is not stored on our platform. The verification exists so that organisations can trust that real, legitimate people are showing up to their events.

An attribute is what makes you, you. Hair colour, eye colour, height, weight, tattoos, piercings, skin tone, facial features and more. These are the filters organisations use to find exactly the type of person they need. A hair brand looking for 40 natural redheads aged 25 to 35 will filter by those exact attributes. The more complete your attribute profile, the more likely you are to show up in the right searches and get selected for relevant jobs.

Yes. You can update your profile, photos, attributes and availability at any time through the Settings section of the app. Keeping your profile current increases your chances of being matched to the right jobs.

If your ID verification is unsuccessful you will receive an in-app notification with guidance on next steps. Common reasons for failure include blurry images, expired documents or a mismatch between your photo and your ID. Resubmit with a clear, current government-issued photo ID. If you continue to experience issues, use the Contact Us form on the website.

Absolutely. Crowds Now is not an influencer platform. We do not care how many followers you have or whether your account is public or private. No organisation is permitted to request more than three friend or follower tags in any social media post as part of a brief. Your value is your physical presence, not your follower count.

Open the app, go to the Search or Events tab and browse available opportunities in your area. Use the filters to narrow by location, distance, date, job type and pay rate. You can also save jobs to folders to review later. The more complete your attribute profile, the more relevant results you will see.

The range is broad and grows constantly. Examples include restaurant and cafe crowd activation, film and television extras, product sampling, brand activations, retail launches, sporting events, festival and concert crowd fill, commercial shoots, cosmetics testing, walking tours, corporate events and conference atmosphere. Every job is different and new briefs are posted regularly.

Find a job you want, review the brief and tap Apply. Your profile is automatically submitted to the organisation for review. You will be notified in-app once a decision is made. If approved, the job will appear in your Approved tab. If not selected, no reason is required to be given and the decision is final.

Yes, but you cannot be booked for two jobs on the same date and time. The app will flag a conflict if you attempt to apply for overlapping bookings. You will need to withdraw from an existing application before applying for a conflicting one.

Organisations select talent based on their specific brief requirements, which may include physical attributes, availability, location or other criteria. Not being selected does not reflect negatively on your profile. Keep your profile complete and your attributes accurate to improve your chances of matching future briefs.

Job briefs are typically sent no more than 24 hours before the event. For film and television extras work this is standard industry practice. You are expected to check your in-app notifications regularly. If you have accepted a job, treat it as a confirmed commitment from the moment of acceptance.

Withdrawing from a job you have accepted causes direct loss to the organisation and to other talent who may have been passed over. Repeat cancellations will result in a flag on your profile and potential suspension. If you have a genuine emergency, contact the organisation via the in-app message function as early as possible. There is no guarantee of a response.

On the day, open the app and go to the Scan tab. Point your camera at the event QR code to check in. Your attendance is recorded instantly. Follow the brief exactly as provided. When the job is complete, upload your task photo or screenshot as proof of completion and tap Upload Task and Submit. That triggers payment release.

It means doing exactly what the brief says. Every single item. Not most of it. Not a version of it. All of it. The brief is your contract. If the brief says post to TikTok, you post to TikTok. If it says tag three friends, you tag three friends. If it says check in by 10am, you are there by 10am. There is no partial completion and no grey area. Complete the brief, upload proof, get paid.

If a job has a specified start time and you miss it, you have failed to meet the parameters of the brief and you will not be paid. Being late is not covered by any exception. Plan ahead, allow for transport time and set a reminder.

That is at the discretion of the organisation. Some allow one-to-one messages, others send group communications only. For film and television extras work there is rarely any individual dialogue. You will receive your brief, follow it and show up. If there is a group message channel open, use it for essential questions only.

Ask the event organiser or a staff member on site. If you genuinely cannot locate it after making a reasonable effort, document your arrival with a time-stamped photo and contact the organisation via in-app message immediately. Do not leave without attempting check in.

Without uploaded proof of completion, payment cannot be processed. There is no manual override for missing submissions. It is your responsibility to complete the full submission process before leaving the event. Check your submission has gone through before you walk out the door.

All job funds are held in escrow by the organisation before the job goes live. Escrow is a secured holding account that guarantees the money is there before you even show up. Once you complete the job in full and submit your proof, the funds are released to your linked bank account automatically. You do not chase invoices. The system handles it.

Payment is released upon confirmation of your completed task submission. Processing time will depend on your bank and the payment cycle. You will be notified in-app when payment has been released. If you have not received funds within the expected timeframe and your submission was confirmed, use the Contact Us form.

Go to Profile, then Bank Account Details, and enter your bank account information. This must be completed before you can apply for jobs. Payment is processed via Stripe directly to your nominated account. Without a linked account, your earnings cannot be processed.

The following will result in non-payment. This is not an exhaustive list:

• You consumed a product or used a service without completing the brief requirements.
• You missed the deadline for completing brief tasks.
• You deviated from the brief — for example, posting to Facebook instead of TikTok, or a story instead of a static post.
• You did not show up to a job you accepted.
• You breached any term in the Terms and Conditions.
• You failed to comply with the NDA.
• You submitted incomplete or missing proof of completion.
• Your submission could not be verified as genuine.

A full list of Terms can be found in the Terms of Service.

If you genuinely met every requirement in the brief and believe non-payment is unjust, there is a dedicated complaints process in the app. File your complaint with your evidence. However, be aware that if you file a complaint and it is found that you did not in fact complete the brief in full, your account will be suspended for a minimum of one month. Make sure your evidence is solid before filing.

Earnings through Crowds Now may be considered assessable income depending on your personal circumstances and jurisdiction. Crowds Now does not provide tax advice. You are responsible for understanding your own tax obligations. We recommend speaking with a registered tax professional if you are unsure how platform earnings affect your tax position.

All notifications are delivered in-app. There are no SMS or email notifications for job updates, approvals or brief releases, except in the case of ID verification issues. It is your responsibility to check your notifications regularly.

Then you will miss job opportunities, approval notifications and brief updates. If you accept a job and fail to show up because you missed a notification you chose to disable, you will be flagged for a no-show. Manage your notification settings with that in mind. 😊

Use the Contact Us form on the website and describe the issue in detail, including your device type, operating system version and a description of what happened. Screenshots of the problem are helpful.

We genuinely want to hear them. Submit your suggestion through the app or via the website. Crowds Now is a platform that grows based on the real experiences of the people using it, so your input is taken seriously.

Flags are a trust and conduct rating visible to organisations reviewing your profile:

• Green — Clean record. No issues. You are good to go.
• Yellow — You have had a previous suspension. Organisations can see this.
• Red — Multiple suspensions or a serious breach. Significantly impacts your chances of selection.
• Black — You are permanently banned. Your profile will not appear to any organisation.

Organisations can also receive flags if they fail to act with integrity toward talent.

• Failing to complete a job you accepted without legitimate cause.
• Repeated cancellations or no-shows.
• Breaching the NDA or disclosing confidential information about an organisation.
• Submitting fraudulent proof of completion.
• Filing a complaint that is found to be without merit.
• Denigrating, harassing or threatening an organisation or another talent member.
• Any breach of the Terms and Conditions or Community Guidelines.

The NDA protects the confidentiality of every organisation on the platform. Brands and businesses do not want their marketing strategies, crowd activation tactics or supplier relationships made public. When you are selected for a job, you will know which organisation it is for, but you are bound not to disclose that information publicly or to competitors. Breaching the NDA results in permanent removal from the platform.