Privacy Policy

Last Updated: 6 May 2025

Crowds Now (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website www.crowdsnow.com.au, interact with us, or use our services.

1. What Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Mailing or billing address
IP address and device information
Login details and account information
Payment or transaction details
Other information you voluntarily provide to us (e.g., in contact forms, applications, or feedback)
We also collect information automatically through cookies and similar technologies (see section 7).

2. How We Collect Your Information

We collect personal information when you:

Register for an account on our website
Make a purchase or payment
Contact us via forms, email, or phone
Subscribe to newsletters or other communications
Use or browse our website
We may also receive information from third parties such as payment processors, advertising networks, analytics providers, and social media platforms.

3. Why We Collect Your Information

We collect and use your personal information to:

Provide and improve our products and services
Create and manage your user account
Process transactions and deliver products or services
Communicate with you, including for support and marketing (with consent)
Analyse website usage and improve user experience
Comply with legal obligations
4. Disclosure of Your Information

We may disclose your personal information to:

Our employees, contractors, and service providers (e.g., payment gateways, hosting providers)
Regulatory authorities, if required by law
Third parties you authorise us to share information with
Analytics and marketing platforms (with your consent)
We will never sell your personal information.

5. Overseas Disclosure

Some of our third-party service providers may store or process personal information overseas, including in the United States, the European Union, or other jurisdictions. We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with Australian privacy law.

6. Security of Your Information

We take reasonable physical, electronic, and procedural security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies to collect information about your usage and to improve your experience. Cookies are small files stored on your device. They help us:

Remember your preferences
Analyse traffic and usage patterns
Deliver personalised content or ads (where applicable)
You can disable cookies in your browser settings, though this may affect site functionality.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, outdated, or incomplete.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

9. Your Rights and Choices

Under the Privacy Act, you have the right to:

Access and correct your personal information
Make a complaint about how we handle your data
Opt out of marketing communications at any time
You can unsubscribe from email communications by clicking the “unsubscribe” link at the bottom of our emails.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer
Crowds Now
Email: [email protected]

We take all complaints seriously and will respond within a reasonable timeframe.